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December 19, 2011

77

Public Release of PCoIP Log Viewer 2.0

I am very pleased to announce the release of my PCoIP Log Viewer tool to the public.

Before we dive into any details I do want to point out a few key things-

Despite me calling this “Version 2.0″ it is, in many ways, a 0.8 release, if you will.  This is because the original Log Viewer was only ever released as an internal VMware tool (Full Disclosure: I work for VMware) and all it dealt with was the parsing and visualization of the PCoIP server log files –  hence the clever and catchy “Log Viewer” name.  To myself and the rest of VMware, that was version 1.0. Several iterations were released internally but none significant enough to warrant a major revision change.  With the introduction of the WMI counters in View 5.0 I knew I wanted to include a real-time element to the viewer and at that point the 2.0 stream began. The release you see here today is the first release of the tool that provides log file visualization as well as real-time monitoring of the PCoIP WMI counters but the real-time portion of the app is really in it’s early stages of development so expect bugs and a bit of “unpolished” behavior.

Another point I want to make is that this tool comes as-is. It is a project I work on mostly in my spare time, and while recently it has become a larger part of my actual workstream at VMware, it’s still just me supporting it.  It’s not endorsed or supported by VMware Inc. in any way. Any problems you may have with it need to be brought to me and should not reflect in any way on my employer.

Lastly, there are many of you and just one of me. I may be unresponsive at times. I may not fix YOUR bug immediately. This doesn’t mean I don’t care it just means I am likely busy with other tasks. Rest assured, I take this tool very seriously and I strive to produce a high-quality and useful (most importantly) piece of software but there ARE bugs, and more will be uncovered. I will address them as quickly as my schedule allows – but cut me some slack :)

Ok, with that out of the way let’s talk about what exactly this thing does-

PCoIP Log Viewer 2.0

The PCoIP Log Viewer provides capabilities to visualize and analyze PCoIP performance metrics collected from PCoIP server log files and real-time WMI counters.

Features

  • Parsing and graphical display of PCoIP performance metrics from PCoIP server log files (View 4.x, 5.0)
  • Agentless, real-time display of PCoIP WMI counters (View 5.0)
  • Ability to store WMI sessions for later review
  • WMI-Rewind™  for DVR-like capability to move forward and back through time while viewing (or reviewing) a WMI session
  • Tabbed interface to display multiple concurrent WMI sessions and/or log files
  • Drag-and-Drop display of multiple (parsed) log files for easy/rapid opening when troubleshooting
  • Export of saved WMI sessions to XLSX format for custom analysis and graphing

Requirements

Parser

  • Windows (XP, Vista, 7)

Viewer GUI

  • Windows (XP, Vista, 7), MacOS, Linux
  • Java 1.6+

Access

The Viewer is comprised of two components, a front-end parser for converting PCoIP server log files into XML, and a Viewer GUI for graphing the resulting files and performing real-time monitoring of PCoIP WMI statistics.  If all you plan to utilize are the real-time WMI capabilities you do not need to download the front-end parser, just grab the Viewer GUI and be on your way. The parser is split out so that it can easily be included into a master VDI image and then scripted to parse log files at logoff or on-demand by help desk resources. The resulting files can then be placed onto a network share (for example) where support personell can drag them into the Viewer GUI.

You can download the Log Viewer components here:

Please make sure that you have Java 1.6 or greater installed (see Requirements) before accessing the Webstart link!

Installation and Operation

Video guides and tutorials will be forthcoming and will cover operation of the tool in far greater detail than I am about to reveal here. If you are uncomfortable “flying blind” with a new tool and no instruction manual, then I suggest you wait until those items are produced and published. I also suggest that you might want to consider a career choice outside of IT :-)  For the rest of you, here is a very brief guide to getting started:

  • Download the parser (remember where you put it), open a cmd shell, navigate to the directory where you placed the pcoip_parse executable and run: pcoip_parse.exe -h
  • Read the resulting output
  • Download the Webstart/JNLP file for the Viewer GUI and let the installation procede. You will see that I have self-signed the JAR files, and you may be prompted to trust me. Normally I would recommend against this, but in this case, it’s probably something you want to do. I promise to be trustworthy with regards to this tool.  In all seriousness, the Log Viewer does need read/write access to local disk in order to store the database and any exported files there, hence the request for full access.
  • If you plan to use real-time WMI stat collection you must take the following steps on the desktop VM(s) you want to monitor:
    • Disable Windows Firewall, or allow DCOM to pass. I recommend disabling as I was never able to get DCOM to pass cleanly otherwise and most implementations have a real firewall sitting in front of the desktops anyway.
    • Ensure the Remote Registry Service is started and set it to Automatic
    • Set Ownership to Administrators, and then enable Full Control for Administrators on the following registry key:
HKEY_CLASSES_ROOT\CLSID\{76A64158-CB41-11d1-8B02-00600806D9B6}
  • Now go forth and experiment
  • Wait for some tutorial videos to come

Known Issues and Limitations

  • For a WMI connection to be established and monitor a desktop there must be a PCoIP session active on that desktop. Essientally the PCoIP server process must be running to generate PCoIP WMI stats.  If the server isn’t running, there’s nothing to collect, and the tool doesn’t really do anything but die a horrible, firey death – sometimes.
  • The Log Viewer must be used on a local LAN to get accurate results. While technically you can connect via VPN and poll a desktop for stats it will be seriously delayed and you may never achieve a polling interval of less than 5 seconds – regardless of what you set the interval to be. This is partially a result of making the Viewer agentless and using DCOM to poll for stats, and partially because the pure Java implementation of DCOM I am using to insure the tool will run cross-platform can be very chatty.  I am hoping to improve this going forward but the current recommendation if you require remote monitoring is to spin up a small pool of desktops within the View infrastructure you need to manage and install the Log Viewer onto them, then remotely access those desktops as a jump-point to monitor the rest of the infrastructure.
  • When viewing a WMI session the “Client Address” field under “Session Statistics” will actually show the virtual desktop IP/host name rather than the actual IP of the attached client. This is more of a placeholder for a future feature add than an actual bug.
  • The Log Viewer window can be scaled/sized vertically to show more graphs at a time, but scaling it horizontally will not scale the graphs to be “wider”.  If you need to see more detail in a given area click and drag from left-to-right to zoom instead of trying to make the graph itself larger. This may be addressed in a future update.
  • While little testing has been done to confirm/invalidate it, I do not suggest using the Log Viewer for extended periods of time. I would consider extended logging to be 8 hours or more. While things might be just fine, I do not have enough data to mark this as a valid use case.
  • When shutting down, the Log Viewer will do a database compaction. Depending on the current size of the database and how much data has been added since the Viewer was last shutdown this can be a time-consuming process. That’s all well and good, except there’s no indication from the UI that this database compaction is taking place so it appears as though the Viewer is hung, which may lead you to want to kill it, which would be a bad thing while in the middle of a compaction process.  Just be patient, and see the previous limitation to avoid monitoring REALLY long sessions.
  • Mac/Linux users may see some minor GUI rendering issues with placement and/or clipping of text/icons on certain screens.

In Closing

I realize there is very little material here to help you understand what the tool is telling you but the plan is to produce a series of videos to handle that going forward. Until then feel free to submit questions in the comments and I will likely setup an FAQ page to answer them. I’ll update this post once that is in place.

I hope you find the tool useful and find value in what it tells you.

 

Read more from PCoIP, Tools, VDI, View, VMware
77 Comments Post a comment
  1. Jason Dinsdale
    Dec 20 2011

    Chuck,

    I applaud you for the continuing effort you’re putting in here … this tool is a lifesaver for View admins & (in my case) consultants when troubleshooting.

    Bravo.

    Jason

    Reply
  2. Shawn Devenney
    Dec 21 2011

    Thanks for sharing information on this tool. This is great and will be a huge help in troubleshooting existing issues.

    Keep up the great work.

    Shawn

    Reply
  3. Matt
    Dec 21 2011

    A certain discussion at Briforum 2010 comes to mind… ;-)

    Great work Chuck! This tool has helped so many fight the good fight.

    Regards,
    Matt

    Reply
  4. RexRemus
    Dec 21 2011

    @Matt Yes, from the back of a napkin to reality – took weeks to make, and then 18 months to get it to the public ;-)

    Reply
  5. Dec 23 2011

    This is the best freeware tool released in years! Great work! Thanks.

    PS: how about integration of this tool in the next version of VMware View?

    Reply
  6. RexRemus
    Dec 23 2011

    @Sven Huisman Thank you! That’s pretty high praise. I’m glad you are finding the tool useful. I have had some conversations with the View UI team about better integration of Log Viewer-like features into the View Manager UI. We’ll have to wait and see if that bears fruit. The current direction seems to be moving this kind of functionality into vCOPs for Desktop, and I expect that tool to continue to grow and get better over time. My goal with the Log Viewer is to fill the niche between “nothing” and the many full-on monitoring suites such as Xangati, Liquidware, Lakeside, and vCOPs. I think there is a legitimate gap for a tool like this, but there’s also a place for enterprise scale tools as well.

    Reply
  7. Sittichai
    Dec 27 2011

    I tried PCoIP Log Viewer on Windows 7 with JDK 1.6
    and got error below from Java WebStart:
    “jar resource in jnlp file are not signed by same certificate”

    Reply
    • RexRemus
      Dec 27 2011

      Try deleting the app from the Java control panel, and then pulling it down again fresh. I have not heard this issue from anyone else and if it were the case it should be happening for all downloads. If a fresh install doesn’t work post back and I’ll look further into it.

      Reply
  8. Siddharth
    Jan 2 2012

    Great tool, Have been using it for some time now.
    Nice to get real time functionality included

    Great Job!!!

    Reply
  9. Cshell
    Jan 12 2012

    Hey I don’t know if I am just not doing this right, but I can’t seem to get the parser to install. I ran the shell command, ran the command and got a xml output. Then I ran the exe and the windows shell pops open quickly and closes, nothing else happens. Am I missing something?

    Reply
  10. RexRemus
    Jan 13 2012

    @Cshell I’m going to contact you privately to better understand what is going on.

    Reply
  11. Haakon
    Jan 23 2012

    Great tool! Had some issues with changing the registry entry to “full control” for my domain admin. Had to change the owner of the registry key to be able to change the settings. It is under the advanced tab of the registry permission page.

    Other than that it is a really great tool! Will be using this tool every time I do troubleshooting in the future! Thanks for your effort!

    Reply
  12. Vadim
    Jan 24 2012

    This is excellent! I was able to get the parser to produce the XML files and graph them using Log Viewer. However, for some reason the real-time WMI collection is not working for me. I carefully followed the instructions and made sure that Windows Firewall is disabled and Remote Registry is started on the desktop I’m trying to monitor. I also took ownership and gave Full Control to the administrators group on the registry key mentioned above.

    I’m able to open a new session and connect with an administrator account to the desktop that I want to monitor but no data is being collected.

    What am I doing wrong?

    Thanks.

    Reply
    • RexRemus
      Feb 9 2012

      After doing a quick triage session with lblanco on this we found that for some reason during the installation of the View Agent the WMI counters were NOT added to the desktop VM. Can you please open up perfmon and verify that you are seeing all of the PCoIP counters as available? I’ll be looking into why the counter might not get installed – first time I have seen that.

      Reply
      • vdiadmin
        Mar 8 2012

        Nope, counters are there according to perfmon.

        Reply
  13. RexRemus
    Jan 30 2012

    @Vadim You get no error on connection? So the tool connects but the graphs never advance? You need to make sure there is an active PCoIP connection to the desktop you are monitoring. If the desktop is idle or disconnected the PCoIP server isn’t logging anything. Not sure this is your issue but verify that a session is active and let me know. If you can capture a video of the process you are using to connect and the behavior of the tool it may help as a next step.

    Reply
  14. vdiadmin
    Jan 31 2012

    I am unable to get the log parser to work on 2008 R2. I changed the permissions on the registry key cited and in wow6432node but when i try and connect to a win7 vdesktop i get

    ERROR: Message not found for errorCode: 0xC0000022
    org.jinterop.dcom.common.JIException: Message not found for errorCode: 0xC0000022

    I imagine it is a UAC or 64bit issue. I have not tried on a client or 32 bit OS yet. Any ideas? Thanks!

    Reply
  15. RexRemus
    Jan 31 2012

    @vdiadmin Honestly I have never tried running the tool off a server OS – always used XP or Win7 for development. Make sure you are changing the registry key on the “target” OS – what you want to monitor – and not on the OS you are monitoring from. That has tripped some people up and I should probably be more clear in the post – was hoping to address it in a video but my schedule is very rough through March. If it’s not that I think you may be rightin that it’s likely something tied to the extended access controls. 64bit should not be an issue as I run it 64bit on Win7 at all times.

    Reply
  16. CL
    Feb 2 2012

    I’m very new to VDI and your tool looks excellent. Is there any guide that tells me what the statistics are actually telling me? Like I say they probably mean a lot to most people but I am new and a description would be helpful. Thanks

    Reply
    • RexRemus
      Feb 2 2012

      I plan to release some videos and docs once things settle down a bit (post Q1) but my good friend Simon Long has posted a really solid guide for this over on his blog:
      http://www.simonlong.co.uk/blog/pcoip-troubleshooting/
      Now that covers the log file parsing but many of the descriptions are valid for the real-time WMI stats as well, there’s fewer items there anyway and most are fairly self-explanatory so if you get the log files those will make sense as well. So hit up Simon’s blog and that should give you a really solid foundation.

      Reply
  17. lblanco
    Feb 2 2012

    I’m having the same issue as Vadim where i can connect to the desktop vm but no data is being generated or received. I double check my setting and all is correct. Registry is set correctly with administrators as owners and full control. WMI is working as I and connect to it locally and remotely with wmimgmt.msc. Firewall is turned off. any pointers would be helpful.

    Thanks,

    Reply
    • RexRemus
      Feb 3 2012

      Are you actively logged in to a PCoIP session on the desktop you are trying to monitor when you run the Log Viewer against it? If so, I may contact you directly to get more details about your environment.

      Reply
      • lblanco
        Feb 8 2012

        Yes, I’m actively logged in to the session with my P20.

        You can contact me. Send me an email and I’ll respond with my info.

        Thanks!

        Larry

        Reply
        • RexRemus
          Feb 8 2012

          Contacting you offline – let’s see if we can walk through your environment and figure out what is wrong.

          Reply
          • vdiadmin
            Mar 6 2012

            Did you guys figure out the issue? I had to give up. Could get the performance counters remotely with perfmon but not the script. Any tips would be appreciated.

          • Vadim
            Mar 17 2012

            Were you able to get this figured out?

            I’m confirmed that PCoIP counters are loaded with the agent via perfmon. I am also logged into an active PCoIP session.

            I’ve tried connecting to 3 different VDI desktops from 2 different sources and the connection is successful every time but the counters don’t advance.

            Thank for your help.

  18. Norb
    Feb 28 2012

    awesome work chuck!
    I am having some problems with log files aggregated with splunk though.
    the parser works just fine and produces a valid xml file.
    but for some reason when I open the xml file in the log viewer, all values stay at their default and the graphs do not plot. As if the xml could not be read …

    I’ve compared the xml file with a working one (directly converted the server log to xml on the view VM) and the contents are very similiar.

    do you have any idea what could cause this behavior ?

    Reply
  19. John Yen
    Feb 29 2012

    Could you share a file (pcoip_server_*.txt) ?
    I use view 5.0’s log , but can’t Parser success .

    Reply
  20. l8nighter
    Mar 14 2012

    Excellent tool and has help us give the details to our ISP providers to prove that its the users home internet and not a problem with their VDI. For a future feature request that would save me a ton of time can you add the option when you import a graph from a session to be able to export all of the graphs to a image file such as jpg? What I do today is take screenshots and merge all of the graphs in paint back into one big graph to send to the ISP. If I could just click export, save all graphs as jpg that would save a lot of time! Thanks!

    Reply
    • RexRemus
      Mar 19 2012

      If you right-click on the graphs you should be able to save them off. You’ll still have to do it individually but it’ll be easier/faster than screenshots. I do want to add an export feature like you suggest, more of a report with graphs included, it’s on the list…

      Reply
  21. Greg
    Mar 23 2012

    Just dropping a quick line to say thank you for this awesome tool. We are in the process of rolling out VDIs to our International Sales Force and I use this tool on a daily basis since you published it.

    Being able to connect to live sessions and have capacity to parse pass logs is simply awesome.

    Great work and thanks for making my life easier!
    G.

    Reply
    • RexRemus
      Mar 26 2012

      Thanks for the feedback! Happy to hear from a satisfied customer :)

      Reply
  22. Gilles
    Apr 3 2012

    Hi Chuck,

    I’m very pleased to find your page, which can help me a lot in customer troubleshooting
    My problem here is that I can’t install the “Log Viewer GUI Webstart”
    After installing Java 6, and lanch the Log Viewer, the application start with Java, of course, and then get down in “dark desktop” I can’t do anything anymore !
    It the same thing on Windows XP SP3 ent Windows 2008

    Reboot 3 times ! every time get down in dark desktop

    Thanks for your help

    Gilles

    Reply
  23. l8nighter
    Apr 11 2012

    I ran into a confusing problem. On some XP and Win 7 machines even if I run the front end parser as an Administrator I get the message:
    Can’t locate deprecate.pm in @INC (@INC contains: CODE(0x2bf8f24) CODE(0x293bcb4
    ) CODE(0x293bfdc)) at if.pm line 11.
    BEGIN failed–compilation aborted at Switch.pm line 7.
    Compilation failed in require at script/pcoip_parse.pl line 4.
    BEGIN failed–compilation aborted at script/pcoip_parse.pl line 4.

    Any ideas what is causing this? Thanks

    Reply
    • RexRemus
      Apr 12 2012

      May sound silly but try moving the parser executable to a different directory. Let me know what happens.

      Reply
      • l8nighter
        Apr 24 2012

        This is really strange as I had the user move it to the root of C:\ and it still gives the same error. If I have them try it on a fresh Win 7 machine it works great for them so that rules out permissions. Are there any underlying requirements that need to be on the machine for this program to run? Thanks for your help!

        Reply
  24. Gilles
    Apr 12 2012

    Hi,
    I solved my problem. This was screen resolution issue

    Thanks for Simon who help me

    Reply
    • RexRemus
      Apr 12 2012

      Simon reached out to me and explained the issue – I had to make some choices around minimum size for the app and it ended up around 1024×768 or larger. 640×480 or 800×600 will not work – the apps min size will be too large. Glad you got this sorted out.

      Reply
  25. Christian Herzyk
    Apr 13 2012

    Hi,
    on every system I start it I get this error:
    org.jinterop.dcom.common.JIException: Message not found for errorCode: 0xC0000034

    Any idea what the problem might be?

    Thanks in advance.

    Reply
    • RexRemus
      Apr 13 2012

      When you say every system you start do you mean every system you connect to? If so, please verify you have followed the three steps required to enable real-time monitoring on the target VM(s) – disable Windows firewall, ensure remote registry is started and running, and change the registry key ownership as outlined inside this post. That error is telling you DCOM is unable to connect to the remote system properly – 99.99999% of the time it’s because one of those three steps was not performed.

      Reply
  26. Apr 18 2012

    Very great tools.

    Awesome for troubleshooting and fine tuning PCOIP session.

    Reply
  27. Ben Wood
    May 9 2012

    Hi Chuck,

    I’m getting the same issue as l8nighter.

    Running the parser on Win Xp Sp3 machines in our environment results in the following:

    C:\>pcoip_parse.exe -h
    Can’t locate deprecate.pm in @INC (@INC contains: CODE(0x13c4264) CODE(0x11c0cb4
    ) CODE(0x11cb3f4)) at if.pm line 11.
    BEGIN failed–compilation aborted at Switch.pm line 7.
    Compilation failed in require at script/pcoip_parse.pl line 4.
    BEGIN failed–compilation aborted at script/pcoip_parse.pl line 4.

    I have Perl 5.14.2 installed – Could this be causing a conflict somewhere ?

    Reply
  28. Greg
    May 9 2012

    How can I run this tool on an isolated network with no internet? The .JNLP keeps wanting to download the jar files.

    Reply
    • RexRemus
      May 9 2012

      You should be able to run it offline after it has installed successfully once. It will still check for updates, but should run eventually. I just re-checked the JNLP file and offline-allowed is set, and updates are set to timeout. Also just installed it onto a clean laptop, shut down the network and re-launched it – came up just fine.

      Reply
      • Greg
        May 10 2012

        Thanks but I have no way for it to get out the first time to get the initial files. This network has zero outside access. Can I copy the installed version from another machine that does have access?

        Reply
        • RexRemus
          May 10 2012

          Potentially yes, but the process would probably be very ugly. What I think I will do is work on a tutorial for how to ThinApp the tool and get that published. I’ve tried it once before with marginal success but I think I’ll take another run at it and share the results with everyone. Our internal Fed folks in VMware have asked the same thing a few times, so everyone wins.

          Reply
  29. Rocket
    Jun 6 2012

    Hi, do you have the v5.0 pcoip_parse.exe still available? The link here seems to download version 1.0.0134 which is the same as on the v5.1 GA download page. I’m having troubles getting it to parse the v5.0 client logs – it’s giving the error below. Note: the only pcoip logs files I can find are named pcoip_client_* not pcoip_server_* as indicated in the help files – is this an issue?

    C:\Temp>pcoip_parse c:\temp\pcoip_client_2012_05_31_000015d8.txt c:\temp
    Processing c:\temp\pcoip_client_2012_05_31_000015d8.txt
    Output will be stored in C:\temp\pcoip_client_2012_05_31_000015d8.xml
    Can’t use an undefined value as an ARRAY reference at script/pcoip_parse.pl line
    967.

    Reply
    • RexRemus
      Jun 7 2012

      It will not parse the client files – only the server files. Are you pulling the files from the VM or the client endpoint? You must pull off the VM side to see the server files.

      Reply
    • Priam
      Aug 10 2012

      I’m having the same trouble as Rocket, however, the error is on line 970. We’re running 5.0, haven’t moved to 5.1. This error is happening to me on the server files (i.e. pciop_server_2012_08_02.00001780.txt).

      Reply
  30. pcoip
    Jun 14 2012

    I’m facing similar issue to lblanco and Vadim. I can connect to the desktop vm but no data is being populated. I have done following settings.
    Required Registry key is set correctly with administrators as owners and full control.
    Windows firewall is disabled.
    WMI is working as I and connect to it locally and remotely with wmimgmt.msc.

    Please let me know what might be missing.

    Reply
  31. Scott
    Sep 7 2012

    Is is possible to have a reconnect button for existing sessions (tabs). This would be very handy for troubleshooting.

    Thanks for the great tools.

    Reply
  32. nickp
    Sep 7 2012

    Pulling client logs from View 5.0. I parsed the log and opened it in the viewer. Any idea why the viewer shows no PCoIP encoder stats? The last graph is PCoIP Connection Latency.

    Reply
  33. Chartois
    Jan 17 2013

    Hi Chuck,

    good job, i try on personal laptop, great result.

    2 questions:
    I don’t understand something. In xml file i see avg Tx : 429.5 on original log avg tx = 429.5 (KBytes/s) and on the graph with PCoIP log viewer ( graph PCoIP Bandwidth utilization) i have one peak near 5000 Kb/s… why factor 10 ?

    And my great sadness… on m work laptop, your site is filtered… I can’t launch with this error
    “com.sun.deploy.net.FailedDownloadException: Impossible de charger la ressource : http://www.hirstius.com/webstart/pcoip/PCoIPLogViewer.jnlp
    at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)
    at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
    at com.sun.deploy.net.DownloadEngine.getCacheEntry(Unknown Source)
    at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
    at com.sun.deploy.net.DownloadEngine.getResourceCacheEntry(Unknown Source)
    at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
    at com.sun.deploy.net.DownloadEngine.getResource(Unknown Source)
    at com.sun.javaws.Launcher.updateFinalLaunchDesc(Unknown Source)
    at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
    at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
    at com.sun.javaws.Launcher.launch(Unknown Source)
    at com.sun.javaws.Main.launchApp(Unknown Source)
    at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
    at com.sun.javaws.Main$1.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)

    Any version run locally ?

    Best Regars.

    Reply
    • RexRemus
      Jan 17 2013

      Values in the log file are expressed as KB (KiloBytes), but the graphs are expressed as Kb (Kilobits) so they must be multiplied by 8 to make that conversion.

      The app as it stands can work “offline” – but only after it’s been installed once. Is the issue on your laptop a work network thing, or a firewall/IDS/IPS feature on the laptop itself? If it’s a work network thing, take it off that network, download and install the tool, and when you go back in the app should check for an update (it’ll fail) and then ultimately run in an offline mode.

      If it’s software directly on the PC itself, you may have to go convince the security folks to allow hirstius.com in the ruleset – sorry :-/

      Reply
      • MChartois
        Jan 18 2013

        Thank you Chuck, my mystakes on Kb…

        Reply
  34. MChartois
    Jan 21 2013

    Hi Chuck,

    sorry i try Export function… and nothing in Xslx. I record 3 sessions. Close everything. I open again saved sessions, use export function… I have Vista with MSOffice 2007.
    When i try to open export, invalid format or extension in Excel.

    Best Regards.

    Reply
  35. prweb.com
    Feb 6 2013

    Greetings! Very useful advice within this post! It’s the little changes that will make the most significant changes. Thanks a lot for sharing!

    Reply
  36. When I originally commented I clicked the “Notify me when new comments are added” checkbox
    and now each time a comment is added I get three e-mails with
    the same comment. Is there any way you can remove me from that
    service? Thank you!

    Reply
  37. Nick
    Feb 26 2013

    Hi, Everyone.

    I’m so glad to find this site.

    Could anyone just give a PCoIP server log file for my first test?

    Plz, send me an e-mail.

    Reply
  38. Alan Osborne
    Apr 3 2013

    Thanks for working on this amazing tool. I am running Java 1.7 and the tool works great for WMI, but I am unable to view parsed logs. The command like parses them as expected but when I try to open them from the log viewer all I get is a spinning circle. The details are filled in for the OS, etc, just no graphs ever show up. If you could point me in the correct direction it would be great. Again thanks for this great tool.

    Reply
    • Mariano Tan
      May 30 2013

      Having the same issue. Alan if you found a solution please share. Thank you.

      Reply
    • Chris
      Jun 10 2013

      The same thing as Alan has experienced.
      I was able to parse the pcoip_server log without a problem to xml but when I’m trying to open it on the logviewer, I am not able to see any graph.
      It did complete. I do not have a spinning circle anymore.
      I must have missing a step or something here?
      The WMI connection on the other hand is working great.

      Thanks again for the tool.
      But when you have free time and could give us a hand with the fix, that’ll be awesome.

      Much appreciated-
      CP

      Reply
      • RexRemus
        Jun 12 2013

        Just about to post a new update – if you re-launch the viewer it should auto-update and you can parse 5.2 Log files by opening then directly from the viewer or via drag&drop. Just take the raw .txt file and drop it onto the Viewer window. Post going up soon…

        Reply
        • Garion Kong
          Dec 19 2013

          Hi Chuck, I think this is going to be a great tool to view the logs as currently I am actually screening through the txt. logs line by line directly from the Windows Notepad.

          Unfortunately, I am facing the same issue as Alan, Mariano and Chris as in when I try to open the parsed server logs in the Log Viewer GUI, the graphs are not coming up after the spinning circle stopped spinning. Are there some addtional steps that I need perform to get this to work?

          Reply
          • Garion Kong
            Dec 19 2013

            Btw, I am using View 5.2 logs and with Java 7. I just found out that you have released an update for the Log Viewer for View 5.2. I opened the PCoIP Log Viewer while connected to the Internet but it did not auto-update.

  39. View User
    Aug 2 2013

    Can anyone shed a little light on something for me please?

    When im looking at the graph PCoIP Bandwidth Utilization the yellow limit line is pinned and solid at 20,000 Kb/s. is this the same for everyone else? could someone explain what this value is a why its stable at 20,000?

    thanks for any help

    Reply
    • RexRemus
      Aug 2 2013

      It could be because you are limiting the max session bandwidth to 20Mb or you simply are never using bandwidth beyond 20Mb – the limit won’t increase until you “need” more bandwidth. If you’re image bandwidth is bumping up against that value and it’s not moving then it’s being limited by PCoIP tuning options (GPO/Registry), if not, then it’s just a default value PCoIP is using for that value and it is not needing to adapt up or down based upon your session usage.

      Reply
  40. Berend
    Apr 3 2014

    I think in potential this is a great tool, but I can’t seem to get the WMI working….
    I have disabled the Firewall, Remote Registry Service is started, the registry key is fixed.
    When I use New Connection on the view desktop itself, I don’t get any errors, just nothing on screen. When I deliberately type in a false password I get an error.

    What can be the problem?

    The function with the pcoip_server log files works fine.

    Best regards,
    Berend

    Reply

Trackbacks & Pingbacks

  1. Public release PCoIP Log Viewer 2.0 at That's my View
  2. PCoIP Log Viewer 2.0 – Gestalt IT
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  5. How to optimize a VMware View Installation at That's my View
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  7. Optimize your Windows 7 virtual desktops for better performance | Bright Streams
  8. Getting PCOIP stats via WMI using PowerShell : ben.neise.co.uk

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